How to Register?

Download the LoanFront app from the Play Store & register yourself through your Mobile number or Google account.

I do not have a Mobile number or Gmail account. Can I still use the LoanFront app?

No, an active Mobile number or Gmail account is mandatory for signing up with LoanFront.

• Make sure you are entering your name as per PAN CARD.
• Try to use mobile number linked to your AADHAAR Card for faster processing.

How to fill the eligibility form ?

Eligibility form should be filled very carefully and accurately for us to process your application smoothly

• Make sure you are entering your name as per PAN CARD.
• Try to use mobile number linked to your AADHAAR Card for faster processing.

Why does my phone number have to be linked with my Aadhaar?

For e-signing the Loan Agreement, UIDAI will send you an OTP on the mobile number that is linked to your Aadhaar.

Can I apply for a loan through LoanFront if my phone number is not linked to my Aadhaar card?

No, Your Mobile Number needs to be linked to your Aadhaar Card for you to apply for a loan from LoanFront.

What if my app shuts down before I complete the process?

Don’t worry – You can pick up exactly from where you left off, once you re-start the app.

Can I edit my profile details?

No you can not edit your details once you submit your profile for eligibility check, so please make sure you are filling the details correct.

Can I reach out to LoanFront?

For any questions or queries, you can reach out to us at support@loanfront.in or call us on 08 04812 6351

I haven’t received the OTP. What can be the reason?

The SMS is delivered by your network operator, so network issues can prevent you from receiving the OTP. You can try switching off and restarting your phone. Or else, you can try after some time.

My application was not approved? What was the reason?

Our NBFC risk policies determine the eligibility of every applicant based on set parameters and algorithms. Don’t worry if your loan did not get approved it is not necessarily a reflection of your credit worthiness. It simply means that your profile does not fit our set algorithms and credit model. We will let you know in case your application could not be approved. Also, you may re-apply after 3 months in such cases.

How long will it take me to complete my profile to avail the loan?

Completing your profile and uploading your documents should not take you more than 15 minutes. If all your documents are provided correctly, and your account is verified, you may receive the approved loan amount in your bank account within minutes.

Do I have to upload the required documents every time I take a loan?

No, you only need to upload your documents the first time you apply for a loan. Once your documents have been successfully verified and your LoanFront profile is confirmed, you need not re-submit your documents the next time you apply for a loan.

Can I upload a photo of a scanned copy or photocopy of my identity proof (PAN card) or address proof (Aadhaar card, voter ID, driving licence)?

No, a photocopy or scanned copy of your documents will not be accepted. We require photos of your original documents for video verfication only.

Can I send the documents to you via email?

No, you can only upload the documents through the app.

How do you perform customer identity and address checks?

The documents you upload help all loan sanctioning entities understand customers and their financial dealings better. The documents we need from you are:
A photo of your PAN Card, which we use as your identity proof.
Offline Aadhaar and video KYC process to be explained.

My profile verification has been pending for more than 24 hours. Why?

Usually, the profile verification happens within 10 minutes of registration. However, in rare cases we may require more time to verify the profile. This may happen in case of low clarity documents, user provided details not matching with the documents uploaded, etc.

Once we have been able to verify your profile, you will be notified via SMS. You may also reach out to our customer care at support@loanfront.in or call us on 080 4812 6351 for further help.

Is my data and transactions safe with LoanFront?

All the transactions are secured via a 256-bit SSL encryption. All the data are transferred over secured connections. We do not share your data with any third parties without your consent. Your data is totally safe with us.

Is there a particular time at which I can apply for a loan through LoanFront?

No, you can avail a loan from LoanFront 24x7x365. Since we operate on a completely digitised platform, you are not restricted by any particular working hours.

Why am I not eligible for loans of a higher amount when LoanFront offers up to ₹2 Lakhs?

The loan amount you are eligible for depends on factors like your monthly salary, credit score and a host of other data points that we get from you when you create your profile. Based on this information, we allocate a maximum disbursal limit that you can avail.

If you make regular loan applications from LoanFront and make timely re-payments every time, there is a good possibility that your maximum disbursal limit will increase over time. Do note that while making timely re-payments increases the probability of enhancing your maximum disbursal amount, it does not guarantee the same.

Can I apply for two loans simultaneously?

No, you can only apply for one loan at a time.

Can I change my loan terms?

Once a loan is approved and disbursed, the loan terms such as amount and repayment date cannot be changed.

Can I get my loan cancelled?

Once a loan is approved and disbursed, it cannot be cancelled. Hence, you would need to repay the amount in full to close the loan.

Can I edit my profile details?

To make any changes to your profile, please drop us a mail at support@loanfront.in and we shall get back to you.

Why is the processing fee deducted from my loan amount upfront?

Processing fee is the standard fee charged by all financial entities for operational efforts like performing credit checks, sanctioning the loan, etc. We charge this upfront from the loan amount so you know exactly how much to expect, right from the beginning.

Are there any hidden charges?

No, All our charges are transparent and communicated to the customer upfront via Loan Sanction letter, Loan Disbursal letter, Loan Agreement, GST invoices, EMI Repayment/Loan Closure letter For more information, please check the Charges section of the FAQ.

How do I get to know my re-payment schedule?

You can find it by logging into the app or can find EMI schedules in LoanSanction Letter.

All the details of your loan are transparently communicated through various communications as below

• Loan Sanction Letter
• Loan Disbursal Letter along with Loan Schedule
• Loan Agreement along with detailed T&C and Loan Schedule
• Various GST invoices for any and all the fee collected
• EMI Repayment/Loan Closure letter

Why do you need my bank account details?

We need your bank account details to transfer the funds (loan amount). Since we are fully digital, all the money transfers and repayments are done online only and Loan money is transferred only to the borrower’s bank account.

Why do you need to verify my bank account?

We do this to ensure that the details of the bank account you have provided belongs to you.

My bank account could not be verified. What do I do next?

If we are not able to verify your account automatically, you may try providing a cancelled cheque, to help us with the verification process. Please note that verification through the second method may take up to 24 hours.

Can I get the loan amount transferred to someone else’s bank account?

No, you can only get the amount transferred to your own bank account.

Is it possible to receive the loan amount in a joint bank account?

Yes, it is possible to get the loan amount transferred to a bank account jointly held by you. However, you should be the primary account holder of the joint account.

I am facing technical issues during loan application. How to address?

We will need more information about the issue you are facing in order to be able to advise you on the correct course of action. Send us the screenshot of the issue, along with your registered phone number and mobile device model name to support@loanfront.in, and we shall get back to you at the earliest or call us on 08048126351.

I applied for a loan but did not receive the money in my bank account immediately. Why?

In some cases, your profile may take up to 24 hours to be verified and for the loan amount to be disbursed to your bank account.

Once the Loan is disbursed from our account via IMPS sometimes it may take up to 72 hours to reach your account depending on your bank. Don’t worry, if the amount is not reached you in 72 hours then loan will automatically be cancelled and intimated to you for alternate options.

Why should I e-sign my loan agreement?

The Loan Agreement is a legally binding agreement that you need to sign before availing a loan. The agreement states that once a loan is disbursed to you, you are liable to pay back the entire amount with interest and other charges as applicable, within the maturity of the loan.

How can I re-pay the loan?

You can repay your loan through the LoanFront app, LoanFront website at https://pay.loanfront.in and Vaibhav Vyapaar Private Limited website at https://vaibhav-vyapaar.loanfront.in.

Are there any late payment charges?

Yes, if the repayment of the loan amount, interest and other applicable fees are not made within the due date, you will incur some late payment charges. This includes a per-day penalty charge that will be levied starting from the first day your loan becomes overdue. In addition to this, you will also be levied a one-time overdue charge. These charges will have to be paid over and above the regular due payment.

For our Personal Loan Products with tenure up to 2 months (2 EMIs) loan amount ranging from ₹ 1,500 to ₹ 9,000 you will be charged a one-time overdue charge of ₹ 11 - 119 and a per-day penalty charge of ₹ 5 - 30 for each installment that is overdue. The one-time overdue charge will depend on principal overdue amount. The penalty charge amount depends on the Loan Amount, tenure, and overdue days. The actual penalty charged will be communicated in Loan Sanction Letter, Loan Disbursal Letter and Loan Agreement.

For our Personal Loan Products with tenure above 2 months (2+ EMIs) loan amount ranging from ₹ 1,500 to ₹ 9,000 you will be charged a one-time overdue charge of ₹ 11 - 119 and a per-day penalty charge of ₹ 5 - 30 for each installment that is overdue. The one-time overdue charge will depend on principal overdue amount depends. The penalty charge amount depends on the Loan Amount, tenure, and overdue days. The actual penalty charged will be communicated in Loan Sanction Letter, Loan Disbursal Letter and Loan Agreement.

For our Personal Loan Products with tenure from 2 to 12 months loan amount ranging from ₹ 10,000 to ₹ 1,00,000 a one-time overdue charge of ₹ 350 and a per-day penalty charge of 0.12% of the principal overdue amount for each installment that is overdue. The penalty charge amount depends on the Loan Amount, tenure, and overdue days. The actual penalty charged will be communicated in Loan Sanction Letter, Loan Disbursal Letter and Loan Agreement.

Note: The late payment charges are to be paid in addition to the regular interest payment.Interest will be charged as per the Interest rate at the time of availing loan and compounded monthly.

To avoid late payment charges and reporting of delayed payments to Credit Bureaus (CRIF / CIBIL /Experian, ), you are suggested to repay on or before the due date of each installment.

I am unable to pay on the mobile app. Is there any other way I can repay the amount?

Yes, we accept loan repayments through the LoanFront app, LoanFront website at https://pay.loanfront.in/ and Vaibhav Vyapaar Pvt. Ltd. website at https://vaibhav-vyapaar.loanfront.in/. If you are facing an issue while repaying your loan, kindly drop us an e-mail on support@loanfront.in and we shall look into it.

Can I repay the loan before the due date?

Yes, you can repay your loan anytime before the repayment date.

Do you have a cash payment option?

No, we support online repayments only.

What happens if I do not pay on time?

Timely repayment of the loan amount, interest and other applicable charges is extremely crucial.

• For every day that you default on your payment, you will have to pay a penalty over and above the principal and interest amount.
• You will automatically be ineligible for availing quicker Personal Loans of a higher value from LoanFront in the future.
• Your Credit score will get affected, which will affect your ability to avail loans from any bank or financial institution in the future. Your profile will also be updated as a defaulter with various credit rating agencies.

Can I make a partial payment on the due date and pay the remaining amount later?

Yes, partial payment is acceptable only in exceptional case. It is always recommended that entire EMI amount to be paid on or before due Date.

Can I reschedule or postpone the EMI date?

Yes, LoanFront will provide option to reschedule or postpone your EMI date in case of emergencies.

Do I get a confirmation after I repay the loan?

Yes, you will receive an SMS from LoanFront confirming the repayment and an email confirming the closure of your Personal Loan with LoanFront.

Money got deducted from my account, but it isn’t visible on my system. Why?

There can be times when, due to network issues or issues with the payment gateway, money gets debited from your account but it does not get accepted by the payment gateway. In these cases, you should get your money back within 7 working days. If you do not get the money back in your account by this time, please write to us at support@loanfront.in with screenshots.