Policies & Codes

Privacy Policy

Policy on Reporting Cyber Incidents

Vulnerability Disclosure Policy

Interest Rate Policy

Grievance Redressal Policy

Loan Closure Policy

Fair Practices Code

Terms and Conditions

Loan Agreement Terms and Conditions

Mobile Authentication Terms and Conditions

eNACH Terms and Conditions

Central Know Your Customer (CKYC)

OTP-Based KYC (OKYC) Policy

Disclosure under Default Loss Guarantee Guidelines

Collections Policy

Reference Contact Policy

Schedule of Charges

Commonly Used Terms and Definitions